Customer Segments — Who Do You Serve?

Saying “everyone,” “small businesses,” or “young professionals” just doesn’t cut it.

If you try to reach out to everyone, you’ll end up connecting with no one.

True clarity means pinpointing your real customer. The one who will benefit the most, buy the fastest, stay around the longest and happily become your biggest advocate.

When you know who they are, not just in terms of demographics but from the heart, your entire business gains a special kind of momentum.

Why This Part Matters

When you truly understand who you're serving, everything else gets a whole lot easier:

• Your messaging becomes sharper and more emotionally resonant.
• Your offers feel tailor-made and hyper-relevant.
• Your sales process flows more naturally – it’s less about pushing and more about simply sharing what you have to offer.

Without this clarity, things can get heavy. You might find yourself second-guessing your words, tweaking your pricing every other week, chasing after the latest trends and wondering why things aren’t just clicking… 🤔

It’s like trying to tune in to a specific radio station; if you’re even slightly off, all you get is static. But when you hit the right frequency? The music comes through, loud and clear. 🎶

The tighter your focus, the stronger your signal.

🔍 Creation vs. Innovation Lens

Depending on where you are in your journey, your approach to Customer Segments might differ a bit:

If you’re creating something new:

• Begin by asking a broad question: "Who could benefit from this product or service?"
• Then narrow it down: "Who needs this the most right now? Who will get the most value today?"
• Think about early adopters — those actively seeking a solution rather than those you’ll have to convince.

👉 Pro Tip: Start small and specific. It’s easier to grow from a focused base than to retrofit clarity into a broader market later.

If you're innovating or improving something you already have:

• Look inward first: "Who are my best current customers?"
• Dive into patterns: "What do my happiest, most loyal, or most profitable customers share in common?"
• Then ask: "Are there similar groups out there who haven’t discovered me yet?"

👉 Pro Tip: Often, your best future customers will resemble your best current ones. Happy customer clusters can guide you to where your magic lies.

🧠 Real Example:

Let’s say you offer brand identity design services. While it might seem like anyone could use your help, from startups to nonprofits, that’s just too broad.

Instead, let’s get specific! You notice that your best past clients have been:

• Coaches and consultants in their first 2 years of business
• Female founders aged 30–45
• Passionate about sustainability, wellness, or social impact
• Eager to invest $2k–$5k to elevate their brand presence

That’s a real, tangible segment!

You could create messaging that speaks directly to them: "Helping early-stage coaches create sustainable, standout brands that feel as powerful as their mission."

Now, when those folks land on your website, attend your workshop, or read your emails, they’ll think, “Wow, this is for me!” You’ll shift from feeling like you’re trying to "sell" to simply inviting the right people into the right space.

And that, my friend, is where the magic happens! ✨

Now use the worksheet to find out your Customer Segment.

Next steps:

1. Go through our interactive ChatGPT Bot to define your customer segment:
   
   1. ChatGPT Bot
2. Download our Document if you want to go through it yourself, the old way!
   

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